Legal
Last updated: April 2026
"Saunista" means the marketplace platform operated by Wonderly Ventures Ltd. "Host" means a person or entity that lists a sauna on the platform. "Bather" means a person who books a session through the platform. "Session" means a booked sauna hire period. "Platform" means saunista.co.uk and any associated mobile application.
Saunista provides a technology platform that enables Hosts to list saunas and Bathers to book them. Saunista is not a party to the booking contract between Host and Bather. We act as a payment facilitator and communications intermediary only. The contract for each sauna hire is between the Host and Bather directly. Saunista assumes no liability for the condition, safety, or suitability of any listed sauna.
Hosts agree to: • Hold valid public liability insurance before accepting any bookings • Accurately represent their sauna in their listing • Have the sauna heated and ready at the booked start time • Comply with the Saunista Host Standards and Covenant • Not install undisclosed surveillance equipment • Respond to booking requests within 24 hours • Handle damage disputes honestly and in good faith
Bathers agree to: • Sign all required waivers before accessing the sauna • Treat the host's property with respect • Leave the sauna in the condition they found it • Submit honest condition scores and reviews • Not share access codes with unregistered guests • Report any damage immediately via the app
Session fees are charged at the time of booking. Saunista charges a commission on each transaction (rate depends on host tier). A refundable damage deposit may be pre-authorised at checkout. Payouts to hosts are processed via Stripe within 2 business days of session completion. All prices are in GBP and include VAT where applicable.
Cancellation and refund terms depend on the cancellation policy set by the host (flexible, moderate, or strict). The applicable policy is shown on every listing and confirmed at checkout. Saunista does not override host cancellation policies except in cases of documented host fault or safety concerns.
A damage deposit is pre-authorised on the bather's payment method before each session. The deposit is released within 48 hours of the session if no damage is reported. If damage is reported, Saunista mediates between Host and Bather. Final determination of any charge rests with Saunista's trust team.
Both Hosts and Bathers may leave reviews. Reviews are double-blind — neither party can see the other's review until both have submitted, or until 14 days have passed. Reviews must be honest and based on genuine experience. Fake, coerced, or retaliatory reviews will be removed.
By uploading photos or content to Saunista, you grant us a non-exclusive, royalty-free licence to use that content to promote the platform. You retain ownership of your content. We will not licence your content to third parties without permission.
To the maximum extent permitted by law, Saunista's aggregate liability for any claim arising from use of the platform is limited to the fees paid by you in the 12 months preceding the claim. We do not exclude liability for personal injury, death, or fraud.
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these terms from time to time. Material changes will be notified by email with 30 days' notice. Continued use of the platform after that date constitutes acceptance of the new terms.